Frequently asked questions
FAQ's
What is Scandicliving?
What is Scandicliving?
Scandicliving offers a curated range of practical home and everyday-living products. We focus on useful design and products that fit real routines.
How do I place an order?
How do I place an order?
Choose your product, select any available options such as color or variant, and add it to your basket. When you are ready, go to checkout and follow the steps to complete your order.
Which payment methods do you accept?
Which payment methods do you accept?
The payment methods available to you are shown at checkout. Please check the checkout page before completing your order.
How long does shipping take?
How long does shipping take?
Delivery times depend on your location and the product you order. Estimated delivery details are shown at checkout, and full information is available in our shipping policy.
Do you ship to my country?
Do you ship to my country?
Available shipping destinations are listed at checkout. If you are unsure whether we deliver to your address, please contact us before placing your order.
How can I track my order?
How can I track my order?
Use the Track Your Order page and enter the order details from your confirmation email to see the current status of your delivery.
What is your return policy?
What is your return policy?
Every product comes with a 30-day return warranty. Please contact us within that period if you wish to return an item. The conditions for returns are described in our returns policy.
How do I start a return?
How do I start a return?
Contact us with your order number and the reason for the return. We will reply with instructions for the next steps.
What should I do if my item arrives damaged or incorrect?
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and a photo of the item or packaging, so we can help resolve the issue quickly.
When will I receive my refund?
When will I receive my refund?
Refunds are issued once your return has been approved under our 30-day return warranty. The time it takes to appear in your account depends on your payment provider.
Can I change or cancel my order?
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will let you know whether a change or cancellation is possible at that stage.
Are the product photos accurate?
Are the product photos accurate?
We show each product as clearly as possible. Colors may look slightly different depending on your screen, and the product details on each page describe the item.
How do I care for my product?
How do I care for my product?
Care instructions are included with the product where applicable. If you have questions about a specific item, please contact us.
How can I contact customer service?
How can I contact customer service?
You can reach us through the Contact us page. If your question relates to an existing order, please include your order number.