Frequently asked questions

FAQ's

Scandicliving offers a curated range of practical home and everyday-living products. We focus on useful design and products that fit real routines.

Choose your product, select any available options such as color or variant, and add it to your basket. When you are ready, go to checkout and follow the steps to complete your order.

The payment methods available to you are shown at checkout. Please check the checkout page before completing your order.

Delivery times depend on your location and the product you order. Estimated delivery details are shown at checkout, and full information is available in our shipping policy.

Available shipping destinations are listed at checkout. If you are unsure whether we deliver to your address, please contact us before placing your order.

Use the Track Your Order page and enter the order details from your confirmation email to see the current status of your delivery.

Every product comes with a 30-day return warranty. Please contact us within that period if you wish to return an item. The conditions for returns are described in our returns policy.

Contact us with your order number and the reason for the return. We will reply with instructions for the next steps.

Please contact us as soon as possible with your order number and a photo of the item or packaging, so we can help resolve the issue quickly.

Refunds are issued once your return has been approved under our 30-day return warranty. The time it takes to appear in your account depends on your payment provider.

Contact us as soon as possible with your order number. We will let you know whether a change or cancellation is possible at that stage.

We show each product as clearly as possible. Colors may look slightly different depending on your screen, and the product details on each page describe the item.

Care instructions are included with the product where applicable. If you have questions about a specific item, please contact us.

You can reach us through the Contact us page. If your question relates to an existing order, please include your order number.